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ATM

ATM information, tips for safe use

• 1054 Budapest (District V.), Bajcsy-Zsilinszky út 42-46. (KDB Bank Head Office, 2 pieces ATMs – open 24 hours a day)
  • These ATMs dispense 20.000-, 5.000- and 1.000-forint banknotes, as well as 5.000- and 1.000-forint banknotes.
• 1101 Budapest (District X.), Kőbányai út 49. (former KDB Bank Kőbánya branch, 1 piece ATM – open 24 hours a day)
  • The ATM dispenses 20.000-, 5.000- and 1.000-forint banknotes.
  •  (The old ATM will be removed later due to the closure of the bank branch. The new ATM will be located nearby once the necessary infrastructure has been installed. KDB Bank will provide information about the expected date of installation and the exact location later.)
• The ATM is equipped with a camera surveillance system!

• Maximum number of banknotes that can be withdrawn from an ATM per transaction:
  • up to 40 banknotes
• What functions does the ATMs have?
  • cash withdrawal
• What is the fee for cash withdrawals from ATMs?
  • The cash withdrawal fee is included in the current list of terms and conditions

for retail banking

for corporate

• How ATMs work and how to use them: 
  • ATMs are programmed to always dispense cash in denominations from largest to smallest banknotes when customers request cash withdrawals.
  • Pre-set cash withdrawal amounts at ATMs: HUF 1.000, HUF 5.000, HUF 10.000, HUF 15.000, HUF 20.000, HUF 50.000.
  • With the "Other amount" option, you can enter any amount you wish.

• Useful advice before using an ATM
  • For outdoor ATMs: Always look around before using! If the ATM is located in a deserted area or the surroundings are poorly lighted, choose a safer, more accessible location for your cash withdrawal.
  • When using indoor ATMs: Avoid situations where strangers are present in the room. Do not allow anyone to disturb you during the transaction!
  • Technical inspection: Before use, make sure that the ATM is working properly – for example, there are no error messages on the display. Check for any unusual devices, foreign objects, or visible damage. Fraudsters may manipulate the cash dispenser slot, for example by taping it shut, thereby preventing cash from being dispensed.

• Secure cash withdrawals
  • Before you start: Before using your bankcard, make sure that no one is standing directly behind you and that there are no suspicious individuals nearby.
  • During the transaction: Position yourself at the ATM so that others cannot see your PIN code or the amount of cash you are withdrawing. Always cover the keypad with your hand when entering your PIN code!
  • PIN code protection: Do not write down your PIN code, do not keep it with you, especially not together with your bank card!
  • Requesting help and risk of fraud: If a stranger appears to be overly helpful during a transaction, be extra cautious! Do not let your bank card out of your hand and do not share your PIN code with anyone!
  • Receipt handling: Do not leave the receipt for the transaction at the ATM; always take it with you, as it may contain sensitive data (such as your balance).
  • Transaction sequence: Our ATMs first dispense the card, then the cash, and finally the receipt. Always make sure you take your bank card with you – do not leave it in the machine!
  • Card retained: If the ATM swallows your card or does not return it, there may be several reasons for this: for example, the card was not taken out in time, or it was blocked due to multiple incorrect PIN entries.

• If you xperience a problem similar to the above, please contact KDB Kontakt customer service, visit the branch, or send us an email or free format letter describing the issue.
  • Our KDB Kontakt customer service representatives are available on banking days Monday, Tuesday, Thursday, and Friday from 8:00 a.m. to 4:30 p.m., on Wednesdays from 8:00 a.m. to 8:00 p.m., and if Wednesday is a public holiday, then on the first banking day of the week in question from 8:00 a.m. to 8:00 p.m.

KDB Kontakt telephone numbers: +36 1 473 4440 and +36 1 374 9990.

• • KDB Bank's head office is open Monday through Thursday from 8:30 a.m. to 4:30 p.m. and Friday from 8:30 a.m. to 3:30 p.m. to receive your notifications.
  • Our central email address is: info@kdbbank.eu
  • KDB customers can also submit their notifications via Netbank in free format letters.

• Please do not allow unknown individuals – even if they appear to be helpful – to call the Bank on your behalf! It is impossible to verify which number they are calling and who they are speaking to, so your confidential data could easily fall into the wrong hands.

• It is important to know that KDB Bank staff will never ask you for your bank card PIN code. If you receive such a request, immediately check whether you have called our official number.

• If the ATM does not dispense cash during the transaction or swallows your bank card, please notify your account-holding bank as soon as possible.